A Day in the Life of Bradley, Service Desk Engineer
How did you get started in the world of IT Service and how did you progress?
I started as a Service Desk Analyst for a large supermarket as a contractor. In the three years I was in this role I progressed to become a senior member of the service desk. I was then considered for, and successfully appointed to a new role as Data Centre Operator within the same company. I worked in this role for two years before leaving the role and travelling for 9 months, after which I applied for a vacant role within Alscient as a Service Desk Analyst.
What are your core skills?
My experience working as a service desk analyst has given me great communication and problem-solving skills which help when investigating IT issues as a first point of contact. I am also a fast learner and have been able to work with many different programs and applications throughout my career.
What made you choose to join Alscient ahead of other organisations?
One of the main reasons I chose Alscient was that they are primarily working with the latest software and applications available and that opportunities to work on other projects as well as the Service Desk would allow me to gain experience in areas I would not usually get the chance to.
Can you describe a typical day in the office?
A typical day for a Service Desk Analyst would involve taking inbound calls from users with IT issues and following up on cases previously logged to ensure they are resolved within the agreed time, although within Alscient most days are not typical, and it may be that you are involved on a project or training for a new qualification as well as your day to day work.
What makes Alscient a great place work? Why is it different?
From day one I have been made to feel very welcome within Alscient and the company are always proactive in making sure that the environment you work in is an enjoyable one. There seems to be a large number of opportunities to work in different areas and employees are encouraged to improve themselves in areas they are most interested in.
What project are you most proud of?
I worked on a project to apply MDM functionality to all mobile phones for a customer, during which we were able to pre-empt issues which may arise and work with Microsoft and Okta to make sure this piece of work was delivered to the customer’s satisfaction.
What does the future hold for the world of IT Service?
There is a massive growth within IT for cloud computing. Alscient, being cloud specialists, are helping migrate applications, data and infrastructure to the cloud for their customers and we expect this market to continue to grow in the future.
What exciting things are on the horizon for Alscient?
The Service Desk will be expanding and we are expecting to be supporting more offices and over twice as many people as we currently are by the end of the year. Alscient is continuing to grow and we are expecting the team to grow with this, along with new partnerships and projects.
Alscient are growing. To learn more, please visit www.fruitionit.co.uk/alscient where you can also browse and apply for current vacancies across a range of disciplines.